BlackCard
in partnership
with CBA

Social Ventures Australia
Report Summary

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Since 2015, the Commonwealth Bank of Australia (CBA) has partnered with BlackCard to develop its cultural capability, ensuring First Nations peoples are part of CBA’s vision of “securing and enhancing the financial wellbeing of people, businesses and communities”. 

Five years into the BlackCard Cultural Capability Training Program at CBA, Social Ventures Australia (SVA) was commissioned to independently evaluate the impact generated through the program. 
The evaluation found evidence that all priority outcomes are being achieved. Whilst some are partially attributable, BlackCard was the catalyst in all cases. 

BlackCard was categorised as a transformational experience that plays a critical role in both driving engagement and uplifting the foundational understanding of Aboriginal and Torres Strait Islander cultures, logic and philosophy.

Measuring Our Impact

Engagement & Awareness

The BlackCard training is transformative for participant’s awareness and understanding of Aboriginal and Torres Strait Islander history and cultures.

Relationality

BlackCard training improves participants ability to engage with First Nations staff and communities.

Cultural Capability

The evaluation found strong evidence of moving participants from ‘seeing’ (’Awakening’) to ‘doing’.

Culture into Practice

BlackCard is a clear catalyst and motivator for change – behaviour change can be achieved by providing learning pathways, on-going support and guidance, and avenues to engage in reinforcing initiatives at CBA.

Key Findings From the Report

The educational focus on the history and culture of Aboriginal and Torres Strait Islander peoples, combined with first-hand lived experience were highlighted by program participants as critical success factors. 
  • BlackCard's unique approach to engaging
    participants is an impactful vehicle for changing
    perspectives and mindsets. 

  • Aboriginal and Torres Strait Islander employees
    reported feeling safer as a result of their colleagues
    doing BlackCard Training. 

  • BlackCard's unique approach to engaging participants is an impactful vehicle for changing perspectives and mindsets. 

  • Aboriginal and Torres Strait Islander employees reported feeling safer as a result of their colleagues doing BlackCard Training. 

  • BlackCard's unique approach to engaging participants is an impactful vehicle
    for changing perspectives and mindsets. 

  • Aboriginal and Torres Strait Islander employees reported feeling safer as a result
    of their colleagues doing BlackCard Training. 

  • BlackCard can turn first timers into advocates and
    ensures staff can appropriately respond (or mitigate)
    conflict between First Nations and non-First Nations
    peoples. 
  • BlackCard's unique approach to engaging participants is an impactful vehicle
    for changing perspectives and mindsets. 

  • Aboriginal and Torres Strait Islander employees reported feeling safer as a result
    of their colleagues doing BlackCard Training. 

  • BlackCard can turn first timers into advocates and ensures staff can appropriately
    respond (or mitigate) conflict between First Nations and non-First Nations
    peoples. 
  • BlackCard's unique approach to engaging participants is an impactful vehicle for changing perspectives and mindsets. 
  • BlackCard's unique approach to engaging
    participants is an impactful vehicle for changing
    perspectives and mindsets. 
  • Aboriginal and Torres Strait Islander employees
    reported feeling safer as a result of their colleagues
    doing BlackCard Training. 

  • BlackCard's unique approach to engaging participants is an impactful vehicle
    for changing perspectives and mindsets. 

  • Aboriginal and Torres Strait Islander employees reported feeling safer as a result of their colleagues doing
    BlackCard Training. 

  • Aboriginal and Torres Strait Islander employees reported feeling safer as a result
    of their colleagues doing BlackCard Training. 

  • BlackCard can turn first timers into advocates and
    ensures staff can appropriately respond (or mitigate)
    conflict between First Nations and non-First Nations
    peoples. 
  • BlackCard can turn first timers into advocates and ensures staff can appropriately respond (or mitigate)
    conflict between First Nations and non-First Nationspeoples. 

  • BlackCard can turn first timers into advocates and ensures staff can appropriately
    respond (or mitigate) conflict between First Nations and non-First Nations
    peoples. 

reported increased motivation to take action and that as a result of the training, they could confidently engage with First Nations peoples. 

found the content insightful and relevant and 92% felt more aware of misconceptions of the history and experiences of Aboriginal and Torres Strait Islander peoples. 

  • BlackCard's unique approach 
    to engaging participants is an impactful vehicle for changing perspectives and mindsets. 

  • BlackCard's unique approach 
    to engaging participants is an impactful vehicle for changing perspectives and mindsets. 

  • Aboriginal and Torres Strait Islander employees reported feeling safer as a result of their colleagues doing BlackCard Training. 

  • BlackCard can turn first timers into advocates and ensures staff can appropriately respond (or mitigate) conflict between First Nations and non-First Nations peoples. 
  • BlackCard's unique approach 
    to engaging participants is an impactful vehicle for changing perspectives and mindsets. 

  • Aboriginal and Torres Strait Islander employees reported feeling safer as a result of their colleagues doing BlackCard Training. 

  • BlackCard can turn first timers into advocates and ensures staff can appropriately respond (or mitigate) conflict between First Nations and non-First Nations peoples. 

reported increased motivation to take action and that as a result of the training, they could confidently engage with First Nations peoples. 

found the content insightful and relevant and 92% felt more aware of misconceptions of the history and experiences of Aboriginal and Torres Strait Islander peoples. 

reported increased motivation to take action and that as a result of the training, they could confidently engage with First Nations peoples. 

found the content insightful and relevant and 92% felt more aware of misconceptions of the history and experiences of Aboriginal and Torres Strait Islander peoples. 

reported increased motivation to take action and that as a result of the training, they could confidently engage with First Nations peoples. 

found the content insightful and relevant and 92% felt more aware of misconceptions of the history and experiences of Aboriginal and Torres Strait Islander peoples. 

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You May Already Be Part of the Story

Many First Nations organisations are already creating social, cultural, environmental and economic impact through the work they do every day. Most would never call it social enterprise. This resource asks a different question. Not whether you fit someone else's definition, but where your way of doing business already overlaps. Inside you'll find the models, the questions worth asking before you say yes to anything, and the red flags worth knowing before you sign. 
Developed by BlackCard in partnership with the First Nations Steering Committee, supported through Social Enterprise Australia's Social Enterprise Development Initiative (SEDI) and available through Understorey.